STORE POLICIES

Customer Care

At 83 West Apparel, we’re committed to providing an exceptional customer experience that reflects our easygoing Florida lifestyle and dedication to quality. Whether you’re shopping for breezy tees or need help with an order, our team is here to assist you every step of the way.

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🕒 Business Hours

Our customer care team is available during the following hours:

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Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday – Sunday: Closed (but we’ll catch up first thing Monday!)

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📩 Response Time Expectations

We aim to provide prompt, friendly support through both chat and email. Here’s what you can expect:

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• Live Chat:
  Available on our website during business hours.
  💬 Typical response time: Under 5 minutes

• Email Support:
  You can reach us at drpe-llc@outlook.com anytime.
  📧 Typical response time: Within 24 business hours

If you reach out outside of our business hours, we’ll respond the next business day in the order your message was received.

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🧡 Our Commitment

We promise to:

• Respond to all inquiries with professionalism and care

• Provide clear, helpful answers to your questions

• Resolve issues in a timely and respectful manner

• Keep you updated if anything takes longer than expected

Thank you for being part of the 83 West community. We’re always here to help you Live Easy, Dress Breezy.